At Gloirabag, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, you may request a return or refund following the guidelines below.
1. Return Policy
- You can return items within 30 days of receiving your order.
- The item must be unused, in its original packaging, and in resellable condition.
- Proof of purchase (order confirmation email or receipt) is required for all returns.
- Non-returnable items: Personalized items, gift cards, and clearance sale products are not eligible for return.
2. Return Process
- Contact Us: Email us at support@gloriabag.com with your order details and reason for return.
- Receive Instructions: We will provide you with a return address and further instructions.
- Ship the Item: You are responsible for the return shipping costs. We recommend using a trackable shipping method.
- Inspection & Processing: Once we receive and inspect the returned item, we will process your refund or exchange.
3. Refund Policy
- Refund Processing Time: Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
- Shipping Fees: Shipping charges are non-refundable unless the return is due to a mistake on our part (wrong or defective item).
- Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or credit card provider. If you still need help, contact us at support@gloriabag.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@gloriabag.com with details and photos of the issue.
5. Order Cancellations
- Orders can only be canceled within 24 hours of placement. After that, we cannot guarantee cancellation as the order may have already been processed.
- If your order has already been shipped, you will need to request a return after receiving it.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please email us at support@gloriabag.com within 48 hours of delivery.
- Attach clear photos of the product and packaging for verification. We will arrange a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
📧 Email: support@gloriabag.com
📍 Address: 6224 US Hwy 27 N, Sebring, FL 33870, United States