Welcome to the Gloirabag FAQ section! Below are answers to common questions about our products, orders, shipping, payments, and more.
1. Orders & Payments
Q1: What payment methods do you accept?
We accept PayPal and Stripe, which allow secure payments using major credit and debit cards.
Q2: Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 24 hours of placement. After that, processing begins, and changes may not be possible.
Q3: How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.
2. Shipping & Delivery
Q4: How long does shipping take?
Our estimated shipping times are:
📦 Handling Time: 1-2 business days
🚚 Shipping Time: 6-12 business days
Q5: Do you offer international shipping?
Currently, we only ship within the United States.
Q6: What if my package is lost or delayed?
If your package hasn’t arrived within the estimated time, please contact us at support@gloriabag.com. We will work with the carrier to resolve the issue.
3. Returns & Refunds
Q7: What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused and in their original packaging.
Q8: How do I initiate a return?
To start a return, email us at support@gloriabag.com with your order details and reason for return. We will provide further instructions.
Q9: How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
4. Product & Support
Q10: Are your bags authentic?
Yes! We offer high-quality bags that meet our brand’s premium standards.
Q11: How can I contact customer support?
You can reach us via email at support@gloriabag.com or by mail at:
📍 6224 US Hwy 27 N, Sebring, FL 33870, United States
Q12: Do you offer gift wrapping or special packaging?
At the moment, we do not offer gift wrapping services, but all orders are securely packaged for safe delivery.